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Tuesday, 8 September 2015

Visa Assistant - US Embassy Kigali

Posted By on Tuesday, September 08, 2015

The Embassy of the United States of America in Kigali is recruiting for the position of Visa Assistant. The position is available to start immediately.


Performs work pertaining to the full range of passport, citizenship, and visa services. Serves as the Consular Section's primary cashier and administrative clerk. Maintains the section's files related to immigrant visas and U.S. citizen services. Assists with the provision of routine and emergency U.S. citizen, visa, and immigration services. Manages routine correspondence between the section and its customers, including Members of Congress. Liaises with the Government of Rwanda, international organizations and other embassies.

A copy of the complete position description listing all duties and responsibilities is available in the Human Resources Office. (

All applicants MUST address each selection criterion detailed below with specific and comprehensive information supporting each item.

1. Two years of university studies is required.
2. Two years of progressively responsible experience in an office setting with work involving the application of regulatory material and public contact.
3. Level IV (speak/read/write/understand) English, Kinyarwanda, French, and Level III (speak/read/write/understand) Swahili, required.*
4.  Must understand general mathematical concepts (addition, subtraction, division, etc.). Able to process computerized transactions. Able to reconcile money and documents, able to generate simple reports. Must have good typing skills and ability to work with Microsoft Office suite and specialized consular applications. At full performance, the incumbent must have knowledge of applicable laws, regulations, and procedures.
5. Basic numerical skills are required for simple reporting. Must be able to interact quickly and effectively with mid-level and occasionally high-level Rwandan government officials who need help or are helping with a citizen services or visa case. Must be able to represent the U.S. Embassy effectively to visa applicants and U.S. citizens. Must exercise tact and good judgment in dealing with unusual or complex cases. Standard typing and data entry skill where speed and accuracy is important is required.

*Qualifications will be tested.
When equally qualified, U.S. Citizen Eligible Family Members (USEFMs) and U.S. Veterans will be given preference. Therefore, it is essential that in the application the candidate fully address the required qualifications above.

    Management will consider nepotism/conflict of interest, budget, and residency status in determining successful candidacy.
    Current employees serving a probationary period are not eligible to apply.
    Current Ordinarily Resident employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory on their most recent Employee Performance Report are not eligible to apply.
    Currently employed U.S. Citizen EFMs who hold a Family Member Appointment (FMA) are ineligible to apply for advertised positions within the first 90 calendar days of their employment.
    Currently employed NORs hired under a Personal Services Agreement (PSA) are ineligible to apply for advertised positions within the first 90 calendar days of their

employment unless currently hired into a position with a When Actually Employed (WAE) work schedule.

Interested candidates for this position must submit the following for consideration of the application:

Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174) is available at

Candidates who claim U.S. Veterans preference must provide a copy of their Form DD-214 with their application. Candidates who claim conditional U.S. Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.

Any other documentation (e.g., essays, certificates, awards) that addresses the qualification requirements of the position as listed above.

Human Resources Office,
Attn. Fred Ruzindana

(PLEASE INDICATE VA 34-15, Visa Assistant)

American Embassy HR Office
2657 Avenue de la Gendarmerie
Kigali, Rwanda
B.P. 28 Kigali


(Please include in the subject line): VA 34-15; Visa Assistant

Point of Contact

Fred Ruzindana, HRS, Ext.: 2733


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An Equal Opportunity Employer
The US Mission in Kigali provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to
individuals who believe they have been denied equal opportunity based upon marital status or political affiliation.

Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

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