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Wednesday, 21 October 2015

Duty Manager

Posted By on Wednesday, October 21, 2015

The Leading Hotel Chain within Rwanda and with 4 hotel units in strategic tourism areas is seeking to fill positions in their respective units as follows.



Supervises and co-ordinates all the various departments to ensure smooth running of the hotel.


    Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. and escorts guests to rooms
    Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
    Checks on registration cards of arriving guests and ensures all information should be filled on each cards either the guests.
    Co-ordinates F&B activities.
    ·         Gives assistance to the Reception, during the high occupancy periods
    Co-ordinates with all departments to ensure hotel operations are conducted smoothly
    Checks group department, fit and ensure switchboard makes appropriate wake up calls.
    Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
    Assists reception, business centre, cashier, concierge and bell captain during times when they are busy.
    Answers guests inquires, handle complaints and attend to the needs of the guests.
    Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
    To discuss all matters that needed to follow up with the next shift Reception Manager.
    Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.


Must be able to communicate in English writing and speaking, Kinyarwanda and other languages are advantages. Good personality and charming is important to

Education: Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

Experience: Minimum of two years of experience in similar position. Should be familiar with basic computer skills and previous experience in using Hotel management software’s, Telephone Switch board.

How to Apply.

If  you feel you are up to the challenge and posses the necessary qualifications and experience, please send your resume to the email address below.

 Email :

Deadline for Submission : Wednesday 28th October, 2015 at 6 :00pm

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