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Thursday, 3 March 2016

Corporate Account Executives


Posted By on Thursday, March 03, 2016

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to fill the position below.

POSITION: CORPORATE ACCOUNT EXECUTIVES (2)

JOB PURPOSE

Responsible for the growth, management and retention of Tigo Rwanda Corporate Clients for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with Tigo Rwanda vision and values.

KEY RESPONSIBILITIES

Team Player

    Is responsible for an effective flow of information and keeping managers and employees well informed
    Is responsible for the department to work effectively as a team by active participating in the department activities
    Is responsible for own development
    Monitors, identifies gaps and implements innovations
    Manages retention policy

Expert

    Reports on business performance
    Translates organizational goals into departmental action plan in cooperation with the managers or team leaders
    Ensures that departmental action plan is implemented
    Is responsible for long term staff planning and optimal staff planning
    Determines which resources (financial, staffing, and organization) and time schedules are required to achieve objectives

Ambassador

    Contributes to Tigo’s network(s) in own area of expertise
    Communicates internally and assures the entire organization understands the brand value proposition
    Contributing to Tigo’s strategic goals
    Continually improving the present (and future) performance of Tigo Rwanda
    Creating team spirit based on the Tigo Values
    Visiting Corporate clients on a monthly basis
    Inform clients about new products or services from Tigo
    Ensuring customer loyalty and leading Tigo customer loyalty programs
    Sharing customer feedback and insights to relevant partners
    Ensuring payments by all Corporate Clients inside their portfolio
    Optimizing customer contacts and up selling/cross selling
    Achieve the sales objectives for the team
    Participate in all training and have a knowledge of all Tigo products and services
    Prepare and send the daily, weekly and monthly reports asked by Management

Entrepreneur/Account Maintenance REP

    Responsible of providing business information for input of consumer/industry/business analysis
    Responsible for becoming a consumer understanding expert together with the Consumers department managers
    Defines, develops, communicates and audits customer care policies and their application
    Identifies KPI application gaps for walk-in, call center and web and acts accordingly
    Defines Customer Service levels
    Defines, monitors and updates KPI’s according to service level
    Implements actions to close gaps
    Coordinates cross selling and up selling implementations on a profitable manner
    Consolidates, analyzes and articulate key improvements opportunities based on customer feedback and insights
    Actively participates in the product pipeline

QUALIFICATION AND EXPERIENCE

    University degree; business / service oriented
    2-3 years experince in a similar role
    Operational experience in customer service or marketing
    Highly effective verbal and written communication skills

How to Apply:

If you believe that you are the right candidate for the above position, please submit your application by following this link:

http://careers.peopleclick.eu.com/careerscp/client_millicom/external/gateway.do?functionName=viewFromLink&jobPostId=6693&localeCode=en-us

Deadline for Submission: Monday 14thMarch 2016.

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