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Monday, 11 April 2016

Network Quality Manager - Tigo Rwanda


Posted By on Monday, April 11, 2016

Tigo Rwanda is part of a global telecommunications company- Millicom with a presence in Africa and Latin America. Launched in 2009, we are the second largest telecommunications company in Rwanda, offering GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand. We are currently seeking to fill the position below;

POSITION: NETWORK QUALITY MANAGER

JOB PURPOSE

To secure an end-user quality service (performance reporting, quality plan actions implementation).

KEY RESPONSIBILITIES

Produce Key Performance Indicators

    To implement Key Performance Indicators that will describe the performance of the services offered by Tigo from an end-user perspective - for voice but also other VAS services. These KPIs are incremental to the existing MIC Management KPIs.
    To create additional visibility than other existing platform reporting systems.

Deliver an analysis and prepare action plans

    To support other existing functions (radio and core optimization departments) to achieve Millicom management KPI targets. To organize regular reviews with other functions (optimization teams) that will translate into a specific quality plan with actions, owners and timelines per function. To prepare an analytical review of the network performance for the Senior Management.

Follow up on the implementation of the various action plans + CR approvals

    To follow up that identified changes are implemented and escalate to the Head of Network Operations if this is not the case.
    To organize a regular follow up with probe system experts.
    Responsible for all Prior CR approvals

Lead and learn from other MIC operations

    To follow up on other MIC best practices and to identify opportunities from other MIC operations that could serve the local operations

SLA Tracking

    Track and prepare all SLA breaches

Customer Experience Management

    Review all related issues raise to customer care through the use of the CRM tool and provide a deep understanding report of customers. Suggest and implement the best way of improving these issues

QUALIFICATION & SKILLS:

    Bachelor’s Degree (or equivalent) in Telecommunication Engineering or in Computer Science or related fields (System Engineer, IS Engineer, Information Systems Engineer, IT Engineer, Network Systems Engineer)
    Experience in Business Processes for Telcos (eTOM Model preferably)
    Management or project management Degree is an Added value
    5+ years’ experience in  Network performance and Telecommunications networks

How to Apply:

If you believe that you are the right candidate for the above position, please submit your application by following this link: Network Quality Manager - Tigo Rwanda

Deadline for Submission: Friday 15thApril 2016.

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