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Tuesday, 31 May 2016

Part-Time IT Officer

Posted By on Tuesday, May 31, 2016

Human and Institutional Capacity Development in Rwanda Project (HICD/R)

Job Title: Part-Time IT Officer
Duty Station: Kigali

Program: Human and Institutional Capacity Development Project, Rwanda (HICD/R)

Job Classification:  Part Time

Supervisor:  Finance and Administration Director

Estimated Duration of the Poazsition: Through April 2017


HICD/R is a USAID-funded project designed to strengthen institutional and human capacity in targeted government institutions, as well as in targeted civil society organizations (CSO’s), that work closely with, or support the objectives of USAID/Rwanda. The principal goal of the project is to increase overall performance of targeted GOR and civil society institutions in a manner that support USAID’s and Rwanda’s shared development priorities and foster the long-term social, economic and environmental sustainability of the country. Applying USAID’s Human and Institutional Capacity Development (HICD) methodology, the project provides technical assistance, material support, knowledge and skills transfer services to build the capacity of targeted organizations and reinforce ongoing reforms and development activities being carried out by the GOR and Civil Society.

IT Officer Responsibilities:

Under the direction of the Finance and Administration Director, S/he will be responsible for the following:
  1.     Properly maintain all computer and multimedia equipment in the project office.
  2.     Help all staff with computer-related problems, requests, or questions.
  3.     Ensure the safety of the server and other equipment in the computer room at all times.
  4.     Resolve problems with network connection caused by factors outside the office space.
  5.     Work with DAI/Bethesda to report and resolve email and database replication problems.
  6.     Maintain email accounts for all staff and confidentiality of all passwords and other restricted information.
  7.     Send requests to DAI/Bethesda for email account registration.
  8.     Keep user and other IT documentation up-to-date and enforce IT policies and procedures.
  9.     Maintain user groups in DAI Group Address Book related to the HICD project.
  10.     Give basic orientation to users on the use of Lotus Notes email and network shared drives.
  11.     Perform daily/weekly system administration tasks related to regular server maintenance and backup procedures and communicate with vendors related to internet connectivity, warranty services and potential equipment purchases.
  12.     Ensure that all project long-term and short-term staff IT needs (for workstations, printing, e-mail and internet access) are met in a timely manner;
  13.     Manage repairs (whether in-house or through product warranties) and maintenance of IT equipment.
  14.     Assist with the update of the project website
  15.     Ensuring compliance with IT safety policies and standards
  16.     Checking computer equipment for electrical safety
  17.     Maintaining records of software & licenses
  18.     Advise on procurement of IT related supplies
  19.     Other duties as assigned.

  1.     Minimum of 5 years of experience working with IT issues;
  2.     The ability to think logically;
  3.     Good memory of how software and operating systems works;
  4.     Excellent listening and questioning skills combined with the ability to interact confidently with the team members to establish what the problem is and explain the solution;
  5.     The ability to work well in a team;
  6.      Problem-solving skills;
  7.     The ability to prioritize your workload;
  8.     Patience; technical orientation and interest;
  9.     Attention to detail;
  10.      Fluent in English, Kinyarwanda and/or French desirable.

To apply: Please email your CV and cover letter with the position title specified in the subject line to: no later than June 3, 2016.

Only shortlisted candidates will be contacted.

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