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Tuesday, 24 May 2016

Wholesale Account Coordinator


Posted By on Tuesday, May 24, 2016

Title: Wholesale Account Coordinator

Location:      Kigali, Rwanda

Reports to:    Ashlee Tuttleman, Director of Social Enterprise

The position of Wholesale Account Coordinator will support the coffee industry from seed to cup and support Sustainable Harvest RwandaLLC’s (SHR LLC) wholesale customers and business interests.   In this position, the employee will be required to positively represent the Sustainable Harvest brand to the industry and the general public and communicate the story behind the coffee. S/He will provide friendly customer service, superior coffee service, and a commitment to quality.

The Coordinator will support SHR-LLC to fulfill its value proposition of being a one-stop center for specialty coffee support. In this role the employee will coordinate and execute activities that support SHR LLC’s key accounts.  These activities include but are not limited to producing a quality coffee experience for customers and promoting  the Question Coffee brand.

The Wholesale Account Coordinator has access to confidential information about drink preparation and recipes, coffee roasting standards, blends, and wholesale and other strategic initiatives. It is essential that the Wholesale Account Coordinator maintain confidentiality at all times.


This role will interface with all SHR-LLC staff and at times will support NGO initiatives for coffee growers.


Key Responsibilities and Tasks

  • Manage new accounts and existing accounts, providing customer support.
  • Work with partners to manage and build upon existing relationships.
  • Provide support to growing SHR-LLC’s business and in turn the business of our partners by providing coffee education, marketing support, equipment support, and quality assurance, while acting as a liaison between SHR-LLC and the brewing partner.
  • Work with Director of Social Enterprise to develop strategic goals and client acquisition plans to fulfill those goals.
  • Maintain accurate information about clientele and sales objectives, taking accurate notes, photos, updating payment, as well as documenting customer interactions.
  • Prioritize time and account visits based on tiered accounts
  • Maintain information and communication in an organized manner
  • Maintain work areas and customer information in an organized manner (paperwork, files, etc.)
  • Provide support and work with roasting plant personnel, such as customer service and our roasting/production team, to ensure efficient fulfillment of orders.
  • Provide support and work with Training & Client Service Manager to schedule trainings, and implement them when needed.
  • Conduct customer cuppings, tastings and equipment demos to increase consumer awareness and education.
  • Provide weekly reports to the Director of Social Enterprise.
  • Sample customer products and observe product execution to ensure product quality standards; ensures on-going communication about account activity.
  • Be motivated to lead trainings with current and potential clients over time as coffee expertise improves.
  • Additional responsibilities may be added based on need, competency and interest. 


Job Requirements

  • Coffee and coffee equipment knowledge preferred but not required
  • Strong verbal and interpersonal communication skills
  • Self-direction when needed but comfortable taking direction and asking questions
  • Effectivecommunicatewith co-workers, vendors and clients
  • Must be inspired by coffee and coffee preparation
  • Dedication to environmental, social and fiscal responsibility

How To Apply:                            

To apply please e-mail your CV and cover letter to the address below. Attachments must not fill more than 2 MB. Clearly mark in subject field or on envelope: “SHR – WAC”.  Closing date is 5 PM on the 6thJune 2016. While we thank all applicants for your interest, only those selected for interviews will be contacted. Any form of lobbying will lead to automatic disqualification.

E-mail: application@ppg.co.ug

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