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Monday, 26 December 2016

Learning and Communications Officer

Posted By on Monday, December 26, 2016

Organization: CARE International
Location: Kigali, Rwanda
Eligible Citizenship: Rwanda
Application Code: R01-Nat

Job Function: Knowledge Management, Monitoring and Evaluation / Quality Improvement, Research
Issue Area: Economic Development, Women and Girls, Youth

CARE is a leading humanitarian organization fighting global poverty. We seek a world of hope, tolerance and social justice, where poverty has been overcome and people live in dignity and security. CARE International aims to be a global force and a partner of choice within a worldwide movement dedicated to ending poverty.

CARE established a Rwanda office in 1984 and has evolved its program focus areas in this office to better align with the Rwanda socioeconomic development goals. Between 1984 and 1994, the focus was on environmental protection and rehabilitation; from 1994 to 1999 the focus was on emergency, reconstruction and rehabilitation; between 2000 and 2004 the focus was on orphans, vulnerable children and HIV/AIDS. Since 2005, the focus has been on economic and social empowerment for vulnerable women and children.

In 2011, a transformation change process was initiated to help CARE adapt to the changing operating environment and become more relevant, effective and efficient and better able to meet the needs of a changing world. After doing the country presence review (CPR), four pillars were prioritized:

  1. Knowledge management
  2. Partnership
  3. Accountability

Competency development
The first pillar, knowledge management, is critical to our ability to generate and disseminate evidence of social change, from our own programs and elsewhere, on how to effectively fight poverty and gender inequality. Achieving this pillar depends not just on knowledge management systems, but also monitoring and evaluation (M&E)- our capacity to generate robust evidence of the impact of our programs, systematically drawing together data into a framework that supports conclusions on how our programs contribute to the fight against poverty and injustice in Rwanda.

Position Overview
Working under the supervision of the Program Quality and Learning Director, the Learning and Communications Officer will undertake communications efforts for the country office (including newsletter communication, field visits to record case studies and human interest stories), communicate findings and successes broadly, and inform the continuous improvement of data collection. In particular, the Learning and Communications Officer will work closely with the Program Quality and Learning Team on the vulnerable children and women programs. The Learning and Communications Officer will work closely with the Research and Analysis Manager to support project teams in the data collection (primary and secondary data), documentation and knowledge sharing, from the program design phase through the project closing.
The Learning and Communications Officer will also be responsible for undertaking additional knowledge management work such as analyzing and suggesting improvements to baseline evaluations and survey reports.


  • Lead office communications efforts, including newsletter creation and dissemination, website management, bolstering social media presence, conducting field interviews to collect human interest stories, and attending project events to record minutes
  • Document project best practices, lessons learned, challenges, and organize reflection sessions for staff
  • Make data and learnings available across the team for different purposes (e.g. reporting)
  • Make recommendations to scale lessons and best practices, as well as to address challenges; this may include working with the program team to inform refinements that will improve outcomes, and/or working with the monitoring and evaluation (M&E) team to add or adapt what is being measured and how
  • Support project managers in developing terms of reference (concept notes) for baseline, mid-term, and final project studies
  • Produce quarterly knowledge and learning products, including reports, videos, articles, etc., for circulation to internal staff and external stakeholders
  • Contribute to the production of the two program annual impact reports from different projects
  • Support the Program Quality team to gather and analyze feedback from partner organizations, projects beneficiaries, local authorities, and other stakeholders

Desired Skills and Experience

  • Items indicated with an asterisk (*) are required
  • Bachelor’s degree in communications or other related international relations or development field*
  • Two years of experience in development programs implemented by non-governmental organizations, with direct experience in communications, knowledge management, and/or research projects*
  • Familiarity with interacting through various social media and other technology*
  • Proven ability to communicate using various media avenues in a compelling and accessible way*
  • Excellent writing skills with proven ability to produce quality outputs under tight deadlines*
  • Knowledge of Adobe InDesign and Microsoft Publisher*
  • Ability to work with cross-functional teams and transfer skills building capacity
  • Good communication skills, including verbal, written, and listening skills
  • Ability to learn quickly and build trust and credibility with communities at all levels
  • Willing to travel to project sites and sometimes work during odd hours
  • Committed, innovative and proactive self-starter
  • Fluency in French is a plus

Fellowship Logistics

  • During the fellowship year, all fellows are provided with:
  • A living stipend of $650/month
  • Housing and utilities
  • Health insurance
  • A professional development grant of $600
  • An award of $1500 upon successful completion of the fellowship year
  • Travel costs covered to and from placement site, training and retreats

*Note: The living stipend and the completion award may be paid out in USD or local currency, as determined by the placement organization.

Living and Working in Rwanda: Fellows are provided with basic housing and a utilities stipend during the fellowship year. GHC coordinates housing for fellows in shared apartments or houses that meet GHC's safety standards. Fellows at CARE International will be housed in Kigali, an urban city and capital of Rwanda. National fellows have the option to remain in their own housing and receive a supplemental housing stipend.

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