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Monday, 5 December 2016

Telesales Officers

Posted By on Monday, December 05, 2016

Right Seat is recruiting a Telesales Officers for our client, MOBISOL RWANDA.

MOBISOL is one of the world’s leading companies for Solar Home Systems with approximately 700 passionate employees, delivering a clean and affordable alternative to fossil fuels for low-income households living without access to reliable energy.

Their product line combines solar energy with innovative mobile technology and accessible micro financing. Having successfully installed more than 60,000 solar home systems in Tanzania, Rwanda and Kenya.

What you will do:

  • Conducting outbound calls and taking inbound calls
  • Identifying potentiality of outbound and inbound calls, qualifying the lead and converting qualified leads into sales
  • Building repeat sales through strong customer relationships, rather than using high-pressure sales techniques
  • Provide strong customer service, going above and beyond to make the customer happy
  • Explaining Mobisol system and appliances according to Mobisol technical and service standards encouraging quality sales without overselling
  • Maintaining the call log and ensure data accuracy and completeness
  • Coaching and mentoring each other to enhance operational performance, motivation and engagement
  • Developing new and innovative ways of selling, sharing best practices with the team
  • Reporting on lessons learned via sales process and communicating them to Telesales Team Leader for follow-up with MAKIE, Customer Care, Service Network, Customer Finance, and Marketing
  • Going into the field with team at least once a month to enhance understanding of customer
  • Reporting sales to the Telesales Team Leader on a daily basis
  • Proven track record of building strong customer

What you need to have:

  • Any experience in sales or a customer-facing job •
  • Proven track record of going above and beyond to get the job done
  • Fluency in local language, English is a plus
  • Excellent verbal communication skills, ability to communicate with many different types of people
  • Strongly customer focused
  • Creative approach in lead creation and customer engagement
  • Sales acumen
  • Dynamic self-starter, high energy and strong initiative
  • Ability to teach others the techniques that result in great sale
  • Ability to thrive in a fast growing start-up environment
  • Capacity to innovate and create new sales and marketing processes
  • We are looking for skilful communicator, target-oriented, and highly creative personalities.

Interested candidates are invited to send their Cover Letter and detailed CV by email to marking the subject as "2558", Your Full name & Phone number e.g. 2558 Barack Obama, +2507xxxxxxxx. If you don't follow these instructions, your application will not go through.


Your application for this position will be directed to the team at Right Seat via the Duma Works platform. You will receive a confirmation email and an alert to take a basic screening test online. The email with the test may not arrive immediately, please be patient. The test is typically 5-8 questions to help us understand your background. With any technical difficulties during your online application, please send a Facebook message to Duma Works on

If you apply and don't meet these minimum qualifications, your application will be disqualified.

Deadline for receiving applications: 12th December 2016

Thank you for your application

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