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Wednesday, 1 February 2017

Travel Centre Business Manager – Kigali

Posted By on Wednesday, February 01, 2017

Job Position: Travel Centre Business Manager – Kigali

•          Develop and grow team in developing new businesses
•          Ensure achievement of business objectives and financial targets with the team
•          Set individual goals & targets
•          Conduct regular coaching sessions with team to identify competencies that can be improved
•          Manage the day-to-day supervision, distribution and management of workload
•          Manage  new employees/interns training as needed
•          Motivate all staff including interns
•          Set objectives for individual team members
•          Ensure Company strategy is translated at team level and delivered as set through personal objectives
•          Manage the process of checking all bookings made by travel centre staff and ensure details are entered in the database correctly and all errors and rejected bookings logged
•          Fulfill and dispatch all travel documents to customers and ensure team members check all relevant documents and inserts with each booking
•          Ensure all cancellations/amendments are processed correctly
•          Ensure any credits are received from suppliers
•          Process any refunds due to customer
•          Liaise with suppliers in order to resolve any issues
•          Escalate serious issues to management as appropriate
•          Take control of administering refunds and compensation requests in major incidents
•          Ensure team provides a high level of service to customers at all times
•          Ensure that all customer queries are responded to within 24 hours
•          Proactively provide feedback to the business about product and process enhancements
•          Strengthen relationship with customers and ensure satisfaction
•          Ensure direct communication with partners through marketing activities
•          Architect and implement business strategies across the region
•          Provide business reports to internal stakeholders and manage quarterly targets
•          Manage key relationships, relevant agencies and social media touch points

How To Apply:
To apply for this job, please send your CV to by 5th February 2017.

Only shortlisted candidates will be contacted.

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