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Wednesday, 30 May 2018

Customer Care Officer


Posted By on Wednesday, May 30, 2018

Master steel Ltd is currently recruiting for the position of Customer Care Officer, at the steel factory located at Gahanga Sector-Kicukiro District.

Number of position: One

Department  : Administration

DUTIES AND RESPONSIBILITES

  • Answers customer inquiries via phone, email, and in person.
  • Directs customers to online resources.
  • Keep and updates customer records in the system, including notes about interactions.
  • Pitches ideas for improving customer care.
  • Creates and maintains reports about customer interactions.
  • Participates in team-building activities.
  • Develops a rapport with customers.
  • Makes recommendations to management to improve customer experience.
  • Contribute to team effort by accomplishing related results as needed.
  • Meet team sales targets.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Assists customers and visitors to service providers.



JOB REQUIREMENTS
Bachelor degree in Business administration or Marketing.
2 years of experience in similar position.
Basic knowledge of office equipments.
IT Skills, including use of Microsoft packages i.e. Word, Excel, Power point and Access.
Nature of contract

Permanent with six months of probation period.

How to apply:

Interested candidate are required to send in their CVs and application letter to info@mastersteel.co or submit a physical application letter with detailed curriculum vitae with three referees at Master Steel Ltd offices located in Gatenga-Kicukiro District, not later than June 10, 2018.

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